We are very grateful and happy to see that many customers are using our systems and are back in touch with our customer service teams. In case you are worried about bookings / reservations with us, we would like to assure you that we are ready to handle your business through our specific channels for bookings and the main lines of customer service.

In addition, we recognize the inconvenience this has brought to your business, therefore, we will waive Demurrage and Detention charges incurred during the period when our systems were disabled and limited our ability to release your cargo. In most places this period runs from June 27 to July 9. Nevertheless, there may be local variations based on the date that the containers were available for import release.

We acknowledge that where progress is being made, you may still encounter delays in response time and feel reluctant to return your volumes with us. Please rest assured that no one feels more committed to ease your concerns, and we are diligently working through backlogs and manual processes to be able to serve you effectively once again.

If you have any questions or need further guidance, our SeaLand Representatives are prepared to take care of you. Give us a call, email us at This email address is being protected from spambots. You need JavaScript enabled to view it. , or send us a tweet at @SeaLand and we’ll be happy to help.

Thank you once again for your continued trust and understanding.

Thank you
The SeaLand team