We are also pleased to share that we are about to get up-to-date on the short-term quotations that you have requested. We look forward to responding to all the new rate inquiries during this week. We honour all rates communicated and have retroactively reflected those agreements for the shipments in our custody.

Moreover, we are progressing on issuing invoices. You are now able to see your invoices on My.Seagoline.com under MyFinance, and invoices will shortly be sent to customers with an EDI link. We are still working on restoring relevant local applications to send invoices to you by email. Local variances may occur and the distribution of invoices will take place over the coming days.

We know that transport plan notifications from My.Seagoline.com are important to the planning of your logistics and supply chain. After extensive work in clearing the backlog, we will re-activate this feature today, Tuesday, and start sending out notifications, including ETA. If you are subscribed via My.Seagoline.com or have a direct EDI solution, you will start receiving these again. You may experience some inconsistencies as it relates to your transport plan information. The latest ETA change notification that you receive will reflect the accurate ETA. You will not receive retroactive notifications to the changes to your transport plan which have occurred over the last three weeks. Remember you can still look up your transport plan on My.Seagoline.com at your convenience.

Notifications on Arrival and Bill of Lading have been active throughout the past couple of weeks, meaning you are still receiving these as usual.

Furthermore, we recognise the disturbance this incident has caused to your business and will therefore waive Demurrage and Detention during the period when the system outrage impacted our ability to release your cargo. In most places, this period covers June 27-July 9, but there may be local variations based on when the containers were made available for import release so please check with our local customer service teams.

For your imports, the delivery process continues to be operational, although we acknowledge that the experience is slow in some locations due to manual processing. We are working hard on improving it within this week as we switch to automated solutions. Rest assured that no one feels more committed to alleviate your concerns, and we are diligently working through backlogs and manual processes to be able to serve you effectively again.

Remember that My.Seagoline.com is fully up-to-date for tracking shipments, looking up rates, placing bookings etc. Our Seago Line App and Seagoline.com are also fully functional.

Thank you once again for your continued trust, understanding and for your business.

Kind Regards,
Seago Line

Source: seagoline
2017-07-19

Naval gazing, what lies ahead for the supply chain Rockford IL

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